A 24/25 guide to issues
Hello future students! Completing the FAFSA (Free Application for Federal Student Aid) can be stressful enough, but this year some of you may face additional obstacles. Let’s talk about reported issues with the 24/25 FAFSA and how to handle them smoothly.
What is the problem?
The Department of Education (DOE) launched the 2024-25 FAFSA with some technical issues. Here are the two main problems that students (or parents) might encounter:
- People without a social security number (SSN): If you or a helping parent don’t have an SSN, you may have difficulty entering your financial information or even starting the application.
- Students or married parents: If you are married and do not initially provide your spouse’s information, you may not be able to complete and submit the form when you try to go back and add it later.
Don’t panic! Here’s what you can do:
- The DOE is fixing the problem: The good news is that the DOE is aware of these problems and is working on solutions. Previous issues that have been resolved include allowing parents without an SSN to contribute to a student’s application that was initiated by someone else.
- Keep checking for updates: Stay informed! The Federal Student Aid website (is a trusted source for updates and troubleshooting tips.
- Contact for assistance: If you experience any issues, please do not hesitate to contact the Federal Student Aid customer service team at 1-800-433-3232.
Remember, they still work!
Even with some glitches, most FAFSA applications are processed normally. Here are a few things that still work perfectly:
- Complete the online form: Applying online at studentaid.gov remains the most efficient way to complete and submit your FAFSA.
- Get help online: The Federal Student Aid website has a wealth of resources, including tutorials, FAQs, and a help center to guide you through the process.
Don’t panic, submit your application!
Although these issues can be frustrating, don’t let them discourage you from seeking financial assistance. Applying for financial aid is crucial for many students. Don’t let these temporary problems discourage you. Resources are available to help you navigate the process. By staying informed and asking for help when needed, you can ensure a smooth application experience.
Start, complete, or update your FAFSA application
Check out this video playlist to find answers to common questions that will help you prepare for the 2024-2025 FAFSA form.